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Privacy Policy

Privacy Policy

Effective Date: 01/10/2024

Last Updated: 28/12/2025

Darshan Delights ("we", "our", "us", "the company") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, disclose, and safeguard your personal information when you use our website, mobile application ("App"), and when you purchase our products.

We comply with the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth) and adhere to Australian cyber laws. This policy should be read in conjunction with our Terms of Service and Refund Policy available on our website and within the App.

If you have any questions or concerns about this policy, please contact us at contact@darshandelights.com.au before accessing or entering any information on our website or App.

  1. Information We Collect
    1. Personal Information You Provide

      When you make a purchase, create an account, or interact with our website or App, we may collect the following personal information:

      CategoryData Collected
      Identity InformationFirst name, last name
      Contact InformationEmail address, phone number
      Address InformationShipping address, billing address
      Account InformationUsername, password (encrypted), account preferences
      Payment InformationPayment card details (processed securely by Stripe)
      Communication DataMessages you send us, feedback, reviews
    2. Information Collected Automatically

      When you visit our website or use our App, we automatically collect:

      CategoryData Collected
      Device InformationDevice type, model, operating system, unique device identifiers
      Usage InformationPages viewed, products browsed, search queries, time spent
      Technical InformationIP address, browser type, app version, language settings
      Location InformationApproximate location (with your permission) for delivery purposes
    3. Mobile App Specific Data

      Our mobile application collects additional information to provide its services:

      Push Notification Data

      With your consent, we collect device tokens (unique identifiers) to send you:

      • Order status updates and delivery notifications
      • Account and security alerts
      • Promotional messages and special offers

      You can disable push notifications at any time through your device settings or within the App under Profile > Notification Preferences.

      Biometric Authentication Data

      Our App offers optional biometric authentication (Face ID, Touch ID, or Fingerprint) for convenient sign-in. Important information about biometric data:

      • Storage: Biometric data is stored ONLY on your device in its secure enclave
      • Transmission: We NEVER receive, transmit, or store your actual biometric data
      • Control: We only store your preference for whether biometric login is enabled
      • Security:Authentication is processed entirely by your device's operating system

      Device Identifiers

      We collect device identifiers solely to:

      • Deliver push notifications
      • Prevent fraud and unauthorized access
      • Provide customer support
  2. How We Collect Your Information

    We collect personal information:

    Directly from you when you:

    • Create an account or sign up for newsletters
    • Make a purchase or place an order
    • Save items to your favorites or wishlist
    • Add or update delivery addresses
    • Contact us for customer support or inquiries
    • Submit product reviews or feedback
    • Participate in surveys, promotions, or competitions
    • Enable push notifications or biometric login

    Automatically through:

    • Cookies and similar tracking technologies on our website
    • Analytics tools within our App
    • Third-party services integrated into our platforms
  3. How We Use Your Information
    1. Primary Purposes

      We use your personal information for the following purposes:

      PurposeExamples
      Order FulfillmentProcessing orders, shipping, delivery updates
      Account ManagementCreating and maintaining your account, authentication
      Customer SupportResponding to inquiries, resolving issues
      Service ImprovementAnalyzing usage patterns, improving our products and services
      SecurityFraud prevention, protecting our systems and users
      Legal ComplianceMeeting legal and regulatory obligations
    2. Marketing Communications

      With your consent, we may use your personal information to send you:

      • Newsletters and promotional offers
      • New product announcements
      • Exclusive deals and discounts
      • Personalized recommendations

      Your Choice: You can opt out of marketing communications at any time by:

      • Clicking "Unsubscribe" in our emails
      • Updating preferences in App under Profile > Notification Preferences
      • Contacting us at contact@darshandelights.com.au
  4. How We Share Your Information

    We may share your information in the following circumstances:

    1. Third-Party Service Providers

      We share personal information with trusted third parties who assist in operating our business:

      Service ProviderPurposeData SharedPrivacy Policy
      StripePayment processingPayment details, transaction infostripe.com/privacy
      Firebase (Google)Push notifications, analyticsDevice tokens, usage datafirebase.google.com/support/privacy
      ExpoApp updates, notificationsDevice info, app versionexpo.dev/privacy
      Shipping PartnersOrder deliveryName, address, phoneVaries by carrier

      These third parties are contractually required to protect your personal information and use it only for the purposes for which it was disclosed.

    2. Legal Requirements

      We may disclose your personal information if required by:

      • Law, regulation, or legal process
      • Government or regulatory authorities
      • Court orders or subpoenas

      Or if we believe disclosure is necessary to:

      • Protect our rights, property, or safety
      • Protect our customers, employees, or others
      • Prevent fraud or illegal activity
    3. Business Transfers

      In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the new owner. We will notify you of such changes and provide you with options regarding your data.

  5. Security of Personal Information
    1. Data Security Measures

      We implement industry-standard security measures to protect your personal information:

      Security MeasureDescription
      EncryptionAll data transmitted using TLS/SSL encryption
      Secure ServersData stored on secure, access-controlled servers
      Payment SecurityPayment processing handled by PCI-DSS compliant Stripe
      Access ControlsLimited employee access on a need-to-know basis
      AuthenticationSecure password hashing, optional biometric login
      MonitoringRegular security audits and monitoring
    2. Data Retention

      We retain your personal information only for as long as necessary to:

      • Fulfill the purposes for which it was collected
      • Comply with legal obligations (e.g., Australian tax law requires 7 years for transaction records)
      • Resolve disputes and enforce our agreements

      When your personal information is no longer needed, we will securely destroy or anonymize it.

  6. Your Rights and Choices
    1. Access and Correction

      You have the right to:

      • Access the personal information we hold about you
      • Correct inaccurate, out-of-date, or incomplete information
      • Request a copy of your data in a portable format

      How to exercise these rights:

    2. Account Deletion

      You have the right to request deletion of your account and associated personal data.

      How to delete your account:

      What happens when you delete your account:

      • Personal information removed from active systems within 30 days
      • Transaction records retained as required by Australian tax law (7 years)
      • Data removed from third-party services where technically possible
      • Anonymized analytics data may be retained
    3. Managing Your Preferences

      You can control your privacy preferences within the App:

      PreferenceLocation in App
      Push NotificationsMore > Profile > Notification Preferences
      Biometric LoginMore > Profile > Security
      Marketing CommunicationsMore > Profile > Notification Preferences
      Saved AddressesMore > Saved Addresses
  7. Cookies and Tracking Technologies
    1. Website Cookies

      We use cookies and similar tracking technologies on our website to:

      • Remember your preferences and login status
      • Analyze site traffic and usage patterns
      • Customize content and improve user experience

      Managing Cookies: You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

    2. Mobile App Analytics

      Our App uses analytics to understand usage patterns and improve our services. This data is aggregated and does not personally identify you.

    3. Do Not Track

      We currently do not respond to "Do Not Track" browser signals as there is no industry standard for compliance.

  8. Cross-Border Data Transfers

    Some of our third-party service providers may be located outside Australia, including in the United States. When your personal information is transferred overseas, we take reasonable steps to ensure:

    • Your information is protected to Australian standards
    • Recipients are bound by privacy obligations
    • Transfers comply with Australian Privacy Principles
  9. Children's Privacy

    Our website and App are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

    If you are a parent or guardian and believe your child has provided us with personal information, please contact us at contact@darshandelights.com.au. We will take steps to:

    • Verify the claim
    • Delete the child's personal information
    • Prevent further collection from the child
  10. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect:

    • Changes in our practices
    • Legal or regulatory requirements
    • New features or services

    How we notify you:

    • Posting the updated policy on our website and in the App
    • Updating the "Last Updated" date
    • For significant changes, notifying you via email or App notification

    Your continued use of our services after changes constitutes acceptance of the updated policy.

  11. Contact Us

    If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

    MethodDetails
    Emailcontact@darshandelights.com.au
    Phone+61 452 550 534
    Address8 Lethbridge Road, Austral, NSW 2179, Australia
    In-AppMore > Help & Contact > Contact Us

    Response Time: We aim to respond to privacy-related inquiries within 5 business days.

  12. Complaints

    If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. We will investigate and respond within 30 days.

    If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):